Just bitchin'

@USPS A Tale of Thieves and Liars

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This is a story about the United States Postal Service.

Be forewarned that this is a true story and will, hopefully, catch the attention of someone with the ability to enact change in this dysfunctional government entity. But…who am I kidding? They could care less. Nonetheless, I’m posting this. Sometimes venting is all that’s left when faced with dishonesty and stupidity.

So…

I expected a package to be delivered today. As usual, I made sure I was home and available to answer the door when the Priority Mail Express parcel showed up.

The hours passed. I kept checking the tracking information online. Toward the end of the day, I was checking it every few minutes, because there have been several occasions in the past when the mail carrier has outright lied and claimed he tried to deliver a package, but no one was home. I’ve complained repeatedly about this situation, which amounts to thievery on the part of the USPS. Why pay for their special services that ensure a package will arrive when their carriers lie about attempting to provide the service for which you paid?

So between one minute and the next, I saw the notice pop up that delivery had been attempted, but no one was home.

Livid, I went out to the street, found the Failed Delivery notice in my box, and stood in the pouring rain waiting for the mail carrier to come by on his return journey.

I should mention I live on a dead end street. He had no choice but to return the way he’d come.

After about 15 minutes, I saw the little, white mail truck headed my way.

I stepped out into the street and waved…displaying the Failed Delivery notice prominently.

He slowed.

He saw.

He hit the gas and nearly ran me down.

I screamed as he raced by, almost clipping me.

Shaking, I returned to my computer and lodged a complaint which mentioned legal action and police involvement.

Then, I followed the instructions and called the phone number on the failed delivery notice to request ‘Redelivery.’ (An impossibility, since no one attempted to deliver anything the first time.) After half an hour of laborious data entry over the phone, I reached the end of the process. The automated voice had verified my tracking number, my phone number, my address, the service I purchased for delivery.

At the very end, it asked for my name.

I gave it. Clearly. Slowly.

Before hanging up on me, the voice said “I’m sorry. There seems to be a problem.”

 

At last the USPS and I agree on something.

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8 thoughts on “@USPS A Tale of Thieves and Liars

    • Unfortunately, this mailman takes revenge on those who complain about him. For weeks now, a great deal of my mail will mysteriously go ‘missing’ if he responds as he usually does to his supervisor giving him a slap on the wrist and sending him on his way to lie, cheat and steal again. It’s the escalation to violent aggression that is alarming now.

    • I notified the Inspector General’s Office, the Postal Regulatory Commission, and a few other agencies. I’ve been led to believe that they’re in the process of conducting an official investigation. It boils down to ‘he-said, she-said’ but I have proof of the falsified Failed Delivery thanks to my computer’s history timeline showing I was home at the exact time the online tracking showed the mail carrier claiming I wasn’t. We’ll see what happens.

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